Privacy Policy

Data Collection

Ledger Crypto Wallet multi-asset services gather personal data necessary for Bitcoin guidance, altcoin education, and NFT protection assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Bitcoin data includes documentation access patterns, procedure engagement, and bitcoin protection interaction supporting Ledger Crypto Wallet optimization. This data improves Bitcoin documentation without accessing recovery phrases or private keys for cold wallet protection.

Altcoin data includes altcoin storage documentation access, multi-asset management resource engagement, and ERC20 token security interaction supporting altcoin optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

NFT data includes NFT storage documentation access, digital collectibles security resource engagement, and crypto art protection interaction supporting NFT optimization. This data improves NFT resources without exposing wallet information.

Support interaction data includes user-provided information during multi-asset inquiries addressing offline storage advantages methodology, ERC20 token management procedures, Ledger Live NFT management configuration, private key encryption architecture, secure recovery phrase guidance, and anti-phishing tips education enabling accurate multi-asset response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and multi-asset resource processes via USB-C or Bluetooth connection. These cookies support proper multi-asset guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Crypto Wallet assistance with recovery phrase security and anti-phishing tips guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, bitcoin protection documentation rates, and ethereum security outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage multi-asset functionality.

Preference cookies store language settings, regional preferences, and interface configurations for altcoin storage access and NFT storage guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Crypto Wallet multi-asset employs analytics understanding multi-asset research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Bitcoin analytics track anonymous patterns of Ledger Crypto Wallet documentation access, bitcoin protection completion rates, and ethereum security engagement improving documentation without individual activity tracking.

Altcoin analytics aggregate anonymous patterns of altcoin storage analysis access, multi-asset management documentation engagement, and ERC20 token security guidance usage supporting Ethereum token management optimization and Ledger Live token tracking improvement unlike Trezor or KeepKey multi-asset analytics.

NFT analytics monitor NFT storage documentation access, digital collectibles security engagement, and crypto art protection resolution usage supporting Ledger Live NFT management optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Crypto Wallet multi-asset integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Bitcoin analysis partners including cryptocurrency research services receive referral traffic information for bitcoin protection and ethereum security analysis services operating independently from Ledger.

Altcoin tracking partners including token analysis services receive referral traffic information for altcoin storage and ERC20 token security tracking services operating independently from Ledger.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for multi-asset recovery documentation and secure recovery phrase guidance.

Data Security

Ledger Crypto Wallet multi-asset implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting bitcoin protection and NFT storage guidance.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, offline storage advantages documentation, recovery phrase security procedures, private key control guidance, ERC20 token management documentation, Ledger Live verification procedures, transaction confirmation guidance, altcoin storage documentation, NFT protection procedures, portfolio overview guidance, backup strategies documentation, device physical security procedures, regular firmware updates guidance, popular altcoins documentation, small-cap tokens procedures, secure asset handling guidance, Ethereum token management documentation, Ledger Live token tracking procedures, multi-token signing guidance, device recovery phrase documentation, offline backup storage procedures, multi-asset recovery guidance, suspicious activity detection documentation, firmware verification procedures, Ledger Live notifications guidance, Ledger Live NFT management documentation, Ethereum NFT security procedures, cold storage advantage guidance, private key encryption documentation, device offline signing procedures, transaction verification guidance, NFT portfolio tracking documentation, multi-asset display procedures, Ledger Live dashboard guidance, secure recovery phrase documentation, firmware & app updates procedures, anti-phishing tips guidance, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during multi-asset guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.

Data Retention

Ledger Crypto Wallet multi-asset retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting altcoin storage documentation and NFT storage guidance.

Documentation access logs retain 90 days supporting guide optimization and recovery phrase security compliance monitoring before permanent deletion. Multi-asset records retain 18 months supporting Ledger Crypto Wallet tracking and bitcoin protection documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for ERC20 token management assistance and secure recovery phrase guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Crypto Wallet records or altcoin storage guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet multi-asset support through Ledger Crypto Wallet or altcoin storage channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for multi-asset ledger use and portfolio and asset overview systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General multi-asset support regarding ethereum safety, backup and recovery, or digital collectible protection visit Contact page.